Returns & Exchange Policy
RETURNS POLICY
At Pinkcolada, it is our priority to ensure that customers are completely happy and satisfied with their purchase. We will gladly accept your return for a store credit within 14 business days from the time of delivery, returned items must meet the following requirements:
- Returned within 14 days of receiving your order.
- In original packaging and all tags & hygiene stickers intact
- Item is unworn, free of make-up stains, unwashed and free of odour.
- Please ensure that all swimwear is tried on over your own underwear, in the instance where it’s obvious that this has not been done we may refuse an exchange your items due to hygiene reasons
Non-returnable items include: Accessories, cosmetics, Pre-order gowns & dresses.
Shipping Returns: You are responsible for shipping fees to send the return back to Pinkcolada and for re-shipping for charges- we recommend adding insurance on items.
If you are returning an item due to an error we have made, please contact us at Hello@pinkcolada.com and we will take alternate options.
Return Processing time: Once we have received your package, your return will be processed within 7 business days from arrival. You will be notified via email once your return has been processed and you will be issued a store credit. Please note our store credits do not expire and can be used at any time!
Lodging a return:
You can request a return here:
https://pinkcolada.myreturnscenter.com
*Please note original shipping charges are non-refundable.
For any queries please feel free to email our team at Hello@pinkcolada.com
This document was last updated on January 9th, 2019