RETURNS POLICY
At Pinkcolada, it is our priority to ensure that customers are completely happy and satisfied with their purchase. We will gladly accept your return for a full store credit within 30 days from the time of delivery,
You can request a return via our Returns Portal
RETURNS REQUIREMENTS
Please note all returned items must meet the following requirements:
- Item/s must be returned with proof of purchase/receipt
- Item/s must be returned within 30 days of receiving your order.
- Item/s must be in original packaging and all tags & hygiene stickers intact
- Item/s must not have been worn, stained, washed, or altered in any way
RETURNS CONDITIONS
Please ensure that all swimwear is tried on over your own underwear, in the instance where it’s obvious that this has not been done we may refuse an exchange your items due to OH&S and hygiene risks.
Other than any remedies under Australian Consumer Law or other relevant legislation, Items which are worn or used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any items that may have been soiled or exposed to biological contamination.
RETURN POSTAGE
You will be responsible for the shipping costs to send the return to Pinkcolada
(Please note original shipping charges for goods returned are non-refundable, other than faulty items)
RETURN PROCESSING TIME
Once we have received your package, your return will be processed within 7 business days from arrival. You will be notified via email once your return has been processed and your store credit has been issued.
CONSUMER GUARANTEES
If you believe an item that you have received is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined time frame. The relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service)
Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through misuse, neglect or abnormal use, Pinkcolada will not provide a refund, exchange or repair.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Pinkcolada will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
RETURN TO SENDER (RTS)
A 25% restocking fee may be applicable for Incorrect Address Provided & RTS (Returned To Sender).
CONTACT US
If you have any questions or queries, please contact the Pinkcolada Customer Service team at Hello@pinkcolada.com